Portfolio
My Work and Products
Throughout my career, I have had the opportunity to work across various industries such as energy/utilities, FinTech, logistics, retail/eCommerce, Insurance and gambling, gaining valuable domain knowledge and insights. This diverse experience has enabled me to continually learn new skills and assist teams in finding better ways to achieve their goals. My expertise in identifying business and user needs and pain points has been instrumental in improving product usability and creating innovative solutions.
Agent Assist
Agent Assist is an innovative tool designed to provide real-time support and guidance to contact centre agents during customer interactions, leveraging cutting-edge AI technologies such as Natural Language Processing (NLP), Machine Learning (ML), and speech and text analytics
Payment Platform
The core platform streamlines the payout process for Class Action Lawsuits (CAL) on behalf of law firms. The end-to-end customer journey enables Shieldpay to collect and verify personal, business and banking details of customers before making a payout to the eligible customers.
Claims Upload
The innovative Image Upload solution revolutionised the claims evidence collection and assessment process by empowering policyholders to self-serve by uploading images of damages, documents, and other relevant materials directly to the Claims Centre.